Premium Exchanger FZCO Privacy Policy

This Privacy Policy (hereinafter the "Policy") governs the procedure for processing and protecting the data of Users of the website premiumexchanger.com and the personal account by Premium Exchanger FZCO (hereinafter "Premium Exchanger FZCO").

Premium Exchanger FZCO determines the purposes and means of processing Users' personal data and acts as the party responsible for such processing.

By using the website and the service, and by providing their data, the User confirms that they have reviewed the Policy. Processing of personal data that requires consent is carried out on the basis of consent separately expressed by the User.

Data provided by the User:

  • name or company name, email address, contact details (including messenger details);
  • account and profile data;
  • data specified upon product activation (including server address, domain name, email address);
  • information and documents provided during identification and screening (verification);
  • payment details and payout details, including electronic wallet details.

Data collected automatically when using the website:

  • the device IP address, date and time of access;
  • information about the website pages viewed;
  • data on approximate geographic location;
  • data stored by means of cookies and similar technologies.

Premium Exchanger FZCO processes data for the following purposes:

  • providing the product and rendering services, and performing the offer;
  • registration and maintenance of the account and the personal account;
  • processing orders, payments and affiliate payouts;
  • identification and verification of the User, and prevention of fraud, money laundering and terrorist financing;
  • providing support and handling enquiries;
  • improving, optimising and ensuring the security of the website and the service;
  • sending notifications, as well as advertising and informational materials where the User has given consent;
  • compliance with the requirements applicable to Premium Exchanger FZCO.

Data is processed on the basis of the User's consent, for the purpose of concluding and performing a contract with the User, on the basis of the legitimate interests of Premium Exchanger FZCO, and for the purpose of complying with the requirements applicable to Premium Exchanger FZCO.

Premium Exchanger FZCO does not sell Users' personal data. Data may be disclosed to:

  • service providers that support the operation of the service (including hosting, payment processing, verification, mailings);
  • law enforcement, governmental, regulatory and judicial authorities upon their lawful request or where a corresponding obligation exists;
  • an acquirer of the business or a part of it in the event of a merger, acquisition or reorganisation, while preserving the data protection regime;
  • other persons - at the direction or with the consent of the User.

Access to data is granted only to those employees and representatives of Premium Exchanger FZCO who require it to perform their duties.

The User's data may be transferred to and processed in other countries in which Premium Exchanger FZCO and its service providers operate. Such transfers are carried out with an appropriate level of data protection and on a lawful basis.

Personal data is stored for the period during which the service is used and until the account is deleted, as well as for the period necessary to achieve the purposes of processing and to comply with applicable requirements. Certain data may be retained in backup copies and deleted within a commercially reasonable period.

Premium Exchanger FZCO applies organisational and technical measures consistent with industry practice to protect the data it processes. However, Premium Exchanger FZCO is not liable for security breaches or unauthorised access occurring beyond its reasonable control.

The User has the right to:

  • request information about the processing of their personal data and access to it;
  • require the clarification, correction or deletion of their data;
  • withdraw consent previously given to processing or to receiving advertising materials;
  • object to processing and require its restriction in the established cases.

To exercise these rights, the User shall contact Premium Exchanger FZCO using the contact details specified in the Policy. Withdrawal of consent or deletion of data may make it impossible to provide the product, services or access to the service.

Premium Exchanger FZCO may amend the Policy by posting the current version on the website. Continued use of the website and the service after such amendments means that the User accepts the current version of the Policy.

Requests and enquiries regarding the processing of personal data shall be sent to Premium Exchanger FZCO at: